Emergency Contact and Crisis Policy

At Loud Thoughts Therapy, your safety and well-being are our top priorities. While our therapists are dedicated to providing support and guidance during scheduled therapy sessions, we are not equipped to offer immediate crisis intervention or emergency services. Please carefully review the following guidelines for handling emergencies and crises.

1. In Case of an Emergency

If you are experiencing a mental health emergency or crisis, please do NOT wait for a therapy appointment or attempt to contact your therapist through our website or social media. Instead, take one of the following actions immediately:

  • Call 911 or visit the nearest emergency room.

  • Contact the 988 Suicide & Crisis Lifeline by dialing 988.

  • Text HOME to 741741 to connect with a Crisis Text Line counselor.

  • For veterans, dial 988 and then Press 1 to reach the Veterans Crisis Line.

2. Urgent Mental Health Support

If you are not in immediate danger but need urgent mental health support, consider contacting one of these resources:

  • National Alliance on Mental Illness (NAMI) Helpline: 1-800-950-NAMI (6264)

  • Substance Abuse and Mental Health Services Administration (SAMHSA) Helpline: 1-800-662-HELP (4357)

  • The Trevor Project (LGBTQ+ Support): 1-866-488-7386

  • RAINN (Sexual Assault Hotline): 1-800-656-HOPE (4673)

3. Non-Emergency Situations

If you are not in crisis but would like to reach your therapist for non-urgent matters:

  • Use the client portal to schedule or change appointments.

  • Contact your therapist through the official communication methods provided during your intake.

  • Please allow up to 48 hours for a response to non-urgent messages.

4. Limitations of Contact Outside of Sessions

  • Loud Thoughts Therapy is not available for 24/7 support. Our providers typically respond during regular business hours.

  • Social media, email, or website contact forms are not appropriate for crisis situations and should not be used to seek emergency support.

5. Crisis Protocol During Sessions

  • If a client discloses intentions of self-harm or harm to others during a session, the therapist will take necessary steps to ensure safety, including contacting emergency services if needed.

  • Therapists are mandated reporters and will act in compliance with legal and ethical standards when a client’s safety is at risk.

6. Safety Planning

If you are concerned about managing a crisis outside of session times, discuss creating a personal safety plan with your therapist during your next appointment. A safety plan can include:

  • Coping strategies and grounding techniques.

  • Emergency contacts, including trusted friends or family members.

  • Crisis resource numbers and local support services.

7. Understanding Our Scope

While Loud Thoughts Therapy is committed to providing therapeutic support, we do not offer:

  • Crisis intervention services.

  • On-call therapy or same-day appointments.

  • Medication management or emergency psychiatric care.

8. Acknowledgement

By using our services, you acknowledge that you understand and accept the limitations of our crisis support. We encourage all clients to be proactive about safety and have access to crisis resources.